He responded within minutes and also alertedwho is also from Google, and apparently also got on the case to work out what was going on.
In the meantime, I noticed some other people in +G+ Chromebooks community, so it appeared that it wasn't an issue with my new Chromebook (phew!) and just happened to be occurring while I was getting it all setup for the first time.
Soon after, the issue seemed to be resolved and everything was back to normal, for which I was hugely thankful. I received a follow-up message the next day from
"Hi Guys – Sorry for the delay. We had a few Files.app issues surface in the last 24-48 hours, and I think they should all be fixed now.
https://code.google.com/p/chromium/issues/detail?id=323076 was the most recent fix that we pushed on the server side.
Keep me posted if it is still acting up! Thanks again for reporting it!"
I like to think I offer good customer support tocustomers, but this whole experience was pretty amazing. Not only was the support great, due to the fact ChromeOS is web-based, the issue was able to be fixed without requiring any user involvement to install updates or download patches or anything like that.
THIS is why I love my Chromebook!
Note: I also contacted HP via their website when I first encountered this issue, thinking maybe it could be a hardware issue. I'm still yet to receive a response.